• Increase Your Revenue with Better Customer Experience
    By Using

    Customer Relationship Management


The shift in power from product and service providers to customers is a game changer. Business growth and sustainability is now at risk and ever more difficult to maintain without placing significant attention to the interactions your brand makes with your customers.
With the rise of the Internet of Things (IoT) and rapid increase of communication channels, Customer Relationship Management has become an essential component of any business wishing to thrive and succeed in this dynamic landscape of shifting power.

With PST's understanding of market trends and the role technology plays in a business's strategic direction, our end-to-end solutions for your CRM coupled with our technology expertise will help your organization align its customer points of contact with its value chain to deliver on your bottom-line.

Our certified business technology consultants offer you Oracle's comprehensive and integrated CRM solution that will allow your organization to achieve a unique and seamless experience with your customers.

Oracle CRM/CX (Customer Experience) Solution covers Marketing, Sales, Commerce, Service, Social, and Configure, Price, and Quote (CPQ) activities to guarantee that all aspects of your customer experience are up to the right standards. Whether you choose to manage your activities modularly or as a comprehensive end-to-end solution, our offerings cover your needs.

Marketing

Follow your customer conversations on social media to discover insights and engage with your customers. By understanding your clients better, you can deliver your products and services to those who need it, when they need it, the way they need it. You have the ability now to easily automate marketing campaigns, create content based on your buyer personas, and extend your reach across your B2B and B2C marketing channels.

PST
PST

Sales

Delivering more accurate forecasts, actionable sales plans, and automated streamlined sales processes are most likely to boost the positive impact of your sales team and their morale. With Oracle CX Sales, your sales force can manage their sales operations, meetings, and even access your corporate Customer Relationship Management (CRM) system using their mobiles.

Service

It is your customers' post-purchase experience that will be a great determinant of repeat purchase, good word-of-mouth, and customer loyalty. PST can help deliver Oracle's stack of Service modules that will boost your customer service satisfaction levels through multi-channel communication, automation, proactive social media engagement, and guided assistance.

PST
PST

Commerce

Optimize every customer interaction and touch point to provide the highest value to your business using multi-channel re-usable components with built-in integration delivered by PST. Manage product catalogs, pricing and promotions, shopping carts, segmentation and targeting, multi-channel delivery, search engine optimization (SEO), and customer service to empower for the highest ROI.

Social

Listen to what people on social media and millions of other website are saying about your brand with Oracle's Latent Semantic Technology delivered to you by PST where you can listen, engage, publish, and learn from your customers using analytics all in one place. With the ability to integrate with other CX applications, use 31 different user interface (UI) languages, and listen to conversations in multiple languages, PST can set your global grow2th potential within much closer range with Oracle's CX Social solutions.

PST
PST

CPQ

PST brings you Oracle's Configure, Price, and Quote (CPQ) solution on the cloud for scalability to satisfy your growing customer base. With order management integration with some of the most popular ERP systems including Oracle E-Business Suite, SAP, and Microsoft, you can ensure 100% accuracy of data and quickly convert quotes to orders with the click of a button.
CPQ extends further to cover sales and channel partner work, which involves generating within seconds accurate professional proposals, legal contracts, and creating content and Terms and Conditions libraries.
Contact us to find out more and acquire the capabilities you need to convert customer leads and prospects into actual sales.

Data Cloud

The importance of rich data has driven Oracle to capitalize on its core competencies in cloud technologies by offering data to its clients. Clients can use this data to target their right customers with personalized marketing that resonates with their needs, wants, and desires across all channels (Digital, Mobile, Social, TV, Offline) while measuring the effectiveness of your campaigns for optimization.
Contact PST to learn more about Oracle Data Cloud and capitalize on ready available consumer data that can quickly boost your business sales revenues.

PST